As a studio owner, your customer service is an essential part of your business … perhaps even THE essential element of this time of year, as you prepare for the recital, summer, and next season. Communications with your dance families can make or break their understanding of the way your studio works during this busy time.
And of course, you are probably not handling all of the customer service alone! Whether you have part-time help or a full team in place, YOU set the pace for how hard your employees will run to achieve awesome customer service. As their leader, you are aiming to take their abilities to new heights so that your dance families’ needs are being met with the utmost care.
For me and my team, there are 3 Keys to High-Level Customer Service through which we choose to activate ALL of our service-oriented decisions and interactions with families. I’ve developed these key points over the last two decades of studio ownership, through my own personal experience and by learning from the feedback we receive from parents. Through the consistent application of these basic points in our daily workflow, my staff has full clarity on what is expected of them when it comes to communicating with our customers. Keep reading to see how my 3 Keys to High-Level Customer Service can transform your studio’s approach too!
Here are my 3 Keys to High-Level Customer Service:
Looking for more great ideas to help with boosting employee morale? Check out the following articles:
- Dealing With a Difficult Parent: Practical Tips for Your Dance Studio
- Dance Studio Owner Tips: Improving Student Retention Rates
- 8 Lessons You’ll Learn as a Dance Studio Owner
The “Expert Advice from Misty Lown” series is brought to you by More Than Just Great Dancing™ and TutuTix.