FAQ

It’s easy and takes just a few minutes. You can fill out the form located HERE, or call us toll-free at 1-855-222-2TIX (1-855-222-2849).

You can log into the Tututix client portal here.

We provide the service at no cost (free!) to dance studios and performing arts schools. The patron (your ticket buyer) pays $1 per ticket or item, plus the cost of processing (5% of the face value of the ticket or item).

You may choose to get paid a lump sum after your event via check or direct deposit, or you can set up weekly direct deposits with your banking information in your client portal. NOTE: You will be required to select a Payout Method prior to submitting your first event. This payout method can be changed or updated at any time in your client dashboard under “Payout Info” after your initial selection.

Usually within three business days, depending on the season and complexity of your events.

Yes. Just provide a diagram of the venue seating chart during the event set up.

Yes! In addition to dance performances and recitals, Tututix works well for ticketing performing arts, musical theater, martial arts, cheerleading and more!

Yes, your patrons can have full control over where they sit. We can also assign all seats based on our “best available” method if you prefer.

Patrons can choose to have their tickets delivered electronically to their email or smartphone for FREE or have keepsake tickets mailed to them. If they choose keepsake tickets, the Tututix team prints out the tickets and mails them to your patrons via USPS First Class Mail.

Patrons who choose to have their tickets delivered electronically to their email can print off their own tickets. Studio owners can even customize print-at-home tickets, using the customization areas shown below.

You can offer your patrons the opportunity to purchase additional merchandise items on your ticket page. Sell DVDs, flowers, t-shirts, trophies, or any other merch you would like to sell. Optional sizes, colors, or other information can be added to the individual item being sold to help with reporting.

You can raise funds for your studio, scholarships, or a studio-supported charity by allowing your buyers to donate to your cause. We will provide a report that allows you to keep track of all donations.

Yes, your patrons will be charged $4.50 per order if they choose the customizable keepsake ticket.

The tickets are printed on elegant, full-color, foil-embossed, keepsake ticket stock, similar to the samples below.

A step in the online checkout enables them to add the dancer’s name to the ticket. They can add a different name for each ticket if they prefer.

Yes, please email your contact information to [email protected] and we’ll drop some in the mail today!

We will set you up with special codes that unlock the free tickets. Your ticket buyers will enter this code during the purchase process. Reward codes can be unique or singular and can limit, specify, or allow specific purchases or requirements to be able to purchase tickets or receive special discounts.

Monday through Saturday, 9:00 AM – 8:00 PM and Sunday 12:00 PM – 8:00 PM Eastern Time. The Call Center can be reached at 855-222-2849 or 435-222-2849; select Option 1 if you are a ticket buyer or Option 2 if you are a client.

Yes. You can use the same code functionality as above, we will generate codes that must be used in order to purchase a specific amount of tickets. Or, we can set purchase minimums and maximums on specific Price Codes without using the reward function.

You, as the Client, get to decide the refund and exchange policies for your events. By default, Tututix does not allow refunds after 24 hours of purchase, but do allow exchanges of the same or greater value.

Of course! Tututix has several convenient “hands-free” features to help keep you, your staff, and your ticket buyers safe and happy. This includes the addition of printable QR-Code Flyers for each performance that you can print and post at your doors to continue selling tickets online even after the performance has begun.

If you prefer, you can request a Printed Door Ticket Kit. This optional service contains several items to help facilitate day-of-show sales, including your printed door tickets. If there are any unsold tickets, we will print them out on our keepsake stock and ship them to you via FedEx for FREE! PLEASE NOTE: You must sell at least 100 tickets online or through our call center for each performance to receive free printed door tickets for your event and free shipping. Door ticket quantities provided will be based on the exact number of seats sold for each performance.