Just when you think that studio life couldn’t be going any more perfectly, mama drama rears its ugly head. All parents want the best for their children, but overly competitive parents sometimes take it too far and create rivalry and conflict in your studio. As the owner, it’s in your best interest to nip any parent disagreements in the bud as quickly as possible. Even though the problem may have nothing to do with you, an unhappy parent might remove their child from your program. If you hear that two parents aren’t getting along, use these conflict resolution strategies to resolve the problem and reestablish a harmonious atmosphere.
Invite all the involved parties to a private meeting, away from other parents and students. Give each parent the opportunity to air his or her grievances without being interrupted. Listen carefully to what is being said. Scholastic suggested asking open-ended questions and for specific examples of the problem. Helping parents to get the frustration off their chest will allow you to have a calm, reasonable discussion. You’ll also want to see if there are some underlying issues. The fight might appear to be about carpool scheduling, but the real problem might be hurtful gossip. Try to read between the lines and get to the root of the problem.
Top of the list for conflict resolution strategies: approach the conflict with the mindset that it can be solved. After you listen to what the parents have to say, take both sides into account and suggest a possible compromise. Be careful not to “take sides” in the argument. Acknowledging that each parent has a justified point will make sure the parties know they’re being taken seriously. Explain that you value each parent as a customer and want to take their needs into consideration as much as possible.
Shift the Focus Back to the Dancers
Whether the disagreement is about scheduling, class placement or student achievement, the best way to resolve a conflict is to remind parents why they’re at your studio in the first place: their kids! The Australian Sports Commission explained that parents don’t realize their conflicts take attention away from supporting their children. Each student is there to learn to dance and have fun, and listening to bickering in the waiting room can hurt that experience. Ask parents that they settle their disagreement for the sake of the dancers so that everyone can learn in a positive, supportive environment.